Telemechanics | Support
How it Works... - When Telemechanics engages with you, the first step is to assess the network, perform improvements and create network usage policies. It takes all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us.
- We then install a machine with the SAAZ software called Management Node. Management Node constantly performs checks on the Servers, Network, Firewalls and Desktops and alerts the engineers at the Telemechanics Network Operations Center, who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.
- Using SAAZ the engineers at the Telemechanics Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spy ware, "cleaning" of machines, tuning of servers, updating firewall rules and much more, to keep the client's network running optimally.
- When an end user encounters a problem, he or she calls a toll-free number and an engineer at the Telemechanics Network Operations Center responds. The engineer assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. In our experience, we have been able to resolve close to 93% of all user issues remotely.
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